Plans and pricing
Including what you pay if you go over. We'd rather you saw it now than on an invoice.
The three plans
Essential answers and takes the message. Growth books the job and chases the lead. Premium runs your diary and your admin as well.
£129a month
For businesses that mainly need someone to pick up when they're busy.
Over your allowance: £2.00 per call
Start free trial£249a month
For businesses ready to turn every call into booked work.
Everything in Essential, plus
Over your allowance: £1.75 per call
Start free trial£399a month
A genuine virtual receptionist and office assistant.
Everything in Growth, plus
Over your allowance: £1.50 per call
Start free trialSetting up: from £99, one off.That’s your call scripts, your FAQs and your escalation rules, built before we answer anything.
Side by side
Swipe the table to compare.
| Feature | Essential£129 a month | Growth£249 a month | Premium£399 a month |
|---|---|---|---|
| Answering | |||
| Answered in your business name | Included | Included | Included |
| Message taking | Included | Included | Included |
| Email and SMS notifications | Included | Included | Included |
| Your FAQs answered | Basic | Detailed | Detailed |
| Full call log | Included | Included | Included |
| Booking and diary | |||
| Appointment booking | Not included | Included | Included |
| Calendar management | Not included | Included | Included |
| Diary management | Not included | Not included | Included |
| Leads and follow-up | |||
| Lead qualification | Not included | Included | Included |
| Follow-up calls | Not included | Included | Included |
| Outbound customer callbacks | Not included | Not included | Included |
| Quotation follow-ups | Not included | Not included | Included |
| Admin and CRM | |||
| CRM updates | Not included | Not included | Included |
| Basic admin support | Not included | Not included | Included |
| Hours and handling | |||
| Business-hours answering | Included | Included | Included |
| Out-of-hours options | Not included | Included | Included |
| Call transfers | Not included | Included | Included |
| Priority handling | Not included | Not included | Included |
| Allowance | |||
| Included calls | Fair use | Fair use | Up to 150 |
| Per call over your allowance | £2.00 | £1.75 | £1.50 |
Every plan includes a set number of calls. Go over it and you pay per call, at £2.00 on Essential, £1.75 on Growth and £1.50 on Premium. Nothing gets cut off, nothing gets missed, and the rate never changes without us telling you first.
If you’re going over every month, we’ll say so and move you to the plan that actually fits your usage. It’s a worse month for us and a better one for you.
We build your reception desk: call forwarding, your information pack, bespoke call scripts, your FAQ knowledge base, calendar integration, CRM setup and your escalation procedures.
It’s the reason the answering is any good, and it’s yours to keep.
Above Premium
If you want something closer to a full virtual office, we’ll build it around what you actually do rather than sell you a bigger box. Have a word with Shaun and we’ll quote it properly.
Prices are per month and shown in pounds. Included call allowances and answered hours are set out on each plan above. The 7 day trial needs no card and the service is rolling monthly, so you can cancel any time.
Seven days of a real person answering in your business name. No card, no contract, and nothing to cancel if you'd rather not carry on.
Or call us on 07432 140658
