What we do
Rather more than taking a message.
Six things we do with the calls you can't get to, and what each one is actually worth to you.
On every plan
We answer as you, not as an answering service.
Your greeting, your business name, your tone. We learn how you'd want the call handled and we handle it that way. Most callers never realise they haven't come through to your own office, which is exactly the point.
- Your business name and greeting
- A script written with you, not a template
- Your FAQs answered, not deflected
What you get
What your caller hears
“Good afternoon, Hartley Heating. How can I help?”
On every plan
The message reaches you before they've hung up.
Email and text, with the detail you actually need: who rang, what they want, how urgent it is and what we've already told them. Every call is logged, so nothing lives only in someone's memory.
- Email and SMS the moment it happens
- Full call log you can look back through
- Written the way you'd want to read it at 6pm
What you get
Reception Hub now
Message: J. Cooper
Wants a call back about the quote. Not urgent, best after 5.
Reception Hub 11:05
Email: call summary
Who rang, what they wanted, what we told them. Logged.
Growth and Premium
Booked, confirmed, and in your calendar.
We work directly in your calendar, so the job goes in while the caller is still on the line. No double bookings, no "I'll check and ring you back", and no gap between the enquiry and the appointment for them to change their mind in.
- Booked into your real calendar
- Confirmations sent
- Reschedules and cancellations handled
What you get
Thursday
Your calendar
- 8:00Free
- 9:00Mrs Patel, boiler serviceBooked by Reception Hub, confirmation sent
- 11:00Free
- 13:30Free
Growth and Premium
The ones worth ringing back, separated from the ones that aren't.
Not every caller is a customer. We ask the questions you'd ask: what the job is, where it is, when they need it and what they're expecting to spend. You get the ones worth your evening, with the answers already written down.
- Your qualifying questions, asked every time
- Timewasters filtered before they reach you
- The detail written down, ready for your callback
What you get
New enquiry
Worth ringing back- The job
- Bathroom refit, full strip-out
- When
- Within the next six weeks
- Budget
- Has one, and it's realistic
- Best time
- Weekday evenings
Growth and Premium
The urgent one still gets through.
Some calls should interrupt you and most shouldn't. We agree which is which during setup, then we hold the line. Genuine emergencies go straight to you. Everything else waits until you're off the job.
- Live transfer on the calls that warrant it
- Escalation rules set by you
- Out-of-hours cover on Growth and Premium
What you get
No heating, elderly caller, today.
Premium
The bit you keep meaning to do on Sunday night.
Calls written into your CRM. Quotes chased. Customers rung back. Calendar managed. It's the part of running a business that never feels urgent until the month it costs you, and it's the reason Premium exists.
- CRM kept up to date
- Outbound callbacks and quote follow-ups
- Full calendar management and 2 hours of admin a month
What you get
J. Cooper
CRM record
- Quote sent
- Quote chased by phone
- Callback booked for Friday
- Record updated
Start with a week of it, free.
Seven days of a real person answering in your business name. No card, no contract, and nothing to cancel if you'd rather not carry on.
Or call us on 01709 222834